Shipping policy
At PYNK Wellness, we are committed to delivering your order with care, reliability, and transparency. Please review our shipping policy below for important information regarding processing times, delivery estimates, and shipping procedures.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with shipping details and tracking information where available.
Shipping Timeframes
Estimated delivery times may vary depending on your location and shipping carrier.
- Domestic Orders: Typically delivered within 3–7 business days
- International Orders: Typically delivered within 7–21 business days depending on destination and customs processing
Please note that delivery estimates are not guaranteed and may be affected by holidays, customs delays, weather conditions, or carrier-related issues.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Promotional free shipping offers may be available during selected periods.
International Shipping
Customers placing international orders are responsible for any applicable customs duties, import taxes, or additional fees required by their local authorities. PYNK Wellness is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly before completing your purchase. PYNK Wellness is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us at:
We will do our best to assist you and work with the shipping carrier to resolve the issue.
Damaged Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can review and assist appropriately.
Contact Us
For any shipping-related questions or support, please contact:
Email: pynkwellnesssn@gmail.com
Instagram: @PYNK.sn
TikTok: @PYNK.sn
Thank you for choosing PYNK Wellness.
